5k555 Privacy Policy — How Your Data Stays Safe

When you create an account on 5k555, you voluntarily provide certain information — we refer to this as "directly provided data." In addition, some data is collected automatically as you use the platform. Both types are described separately below.

National ID or passport details are only requested during KYC verification — not upfront. KYC is not mandatory for routine small transactions, but may be required before large withdrawals.

5k555 uses your data solely for purposes necessary to provide our services. We will never use your information for anything you have not consented to.

• Account Management: For registration, login, password recovery, and KYC verification.
• Processing Transactions: Payment details are used to process deposits and withdrawals.
• Security monitoring: To detect unusual activity and keep your account secure.
• Service Improvement: To analyze which features are used most and improve the platform.
• Responsible Gaming: To monitor betting patterns and identify users who may be at risk, so we can offer timely assistance.
• Promotional Communications: To send offers and updates via SMS or email, where consent has been given.

5k555 never uses your data for profiling — meaning your habits are not analyzed and sold to external advertisers. Your betting history remains completely private.

5k555 does not sell your data or share it with any party for advertising purposes. In certain limited circumstances, however, data may be shared with third parties — those circumstances are clearly outlined below.

• Payment processor: Minimum information required to process transactions via bKash, Nagad, and Rocket.
• Legal Authorities: We are legally obligated to provide data upon a valid court order or lawful request from a law enforcement agency.
• Licensing authority: As a condition of our gaming license, aggregated data (excluding personal identifiers) is submitted for regular audits.
• Cybersecurity partner: Anonymized data (with all personal identifiers removed) used during security audits.

Beyond the above, 5k555 does not share your data with anyone. Should any new situation arise in the future that requires sharing, your consent will be obtained beforehand.

5k555 does not retain your data longer than necessary. Data is stored for as long as your account remains active. After account closure, different types of data have separate retention periods.

• Personal Identity Information: 5 years after account closure — for legal reasons (anti-money laundering regulations).
• Transaction Records: 7 years — required for financial audit purposes.
• Betting History: 2 years after account closure.
• Cookies and browsing data: Upon session end or a maximum of 1 year.
• Support conversations: Deleted 3 years after the issue is resolved.

Once the legally mandated retention period expires, 5k555 automatically deletes the data. This deletion process is carried out securely — data is not merely deleted but overwritten.

5k555's website and app use cookies, as most modern websites do. Cookies are small files stored on your device that help the website recognize you. 5k555 uses three types of cookies.

• Essential Cookies: To maintain login sessions and ensure platform security — these cannot be disabled, as the platform will not function without them.
• Functional Cookies: To remember your preferences (language, theme) — disabling these means you will need to reconfigure your settings each time you visit.
• Analytics cookies: To understand which features are used most — these can be disabled with no impact on any services.

5k555 does not use third-party advertising cookies. You can manage cookies at any time through your browser settings. In the mobile app, tracking permissions can also be controlled from within the app.

Every user on 5k555 has certain fundamental rights over their own data. To exercise any of these rights, contact support — you will receive a response within 7 business days.

5k555 strictly does not serve anyone under 18. Date of birth is verified at registration, and identity documents may be requested during account verification.

If someone creates an account using a false age and is later found to be under 18, the account will be closed immediately. Arrangements will be made to return any deposited funds to the guardian.

If you are aware of a minor holding an account, please contact us directly and we will act promptly.

5k555 may update this Privacy Policy from time to time — when new services are added or legal requirements change. For minor updates, only the revision date on this page will change. For major changes — such as collecting new types of data or introducing new sharing practices — an SMS will be sent to your registered mobile number.

Continuing to use the platform after any changes constitutes acceptance of the updated policy. However, for significant changes, we will seek active consent (agreement at login) — not passive acceptance.

Reach out to us directly with any privacy-related questions, requests, or complaints. 5k555 treats all privacy enquiries with the utmost importance and aims to respond within 7 working days.

• Email: support@5k555.best — Write "Privacy" in the subject line.
• Live Chat: Use the Live Chat button at the bottom right of the website — it's the fastest option.
• Support Hours: Seven days a week, twenty-four hours a day — in Bangla.

If you believe 5k555 has not handled your data properly and the matter could not be resolved through support, you have the right to file a complaint with our licensing authority.